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How ant888 Handles Your Personal Data

Our Privacy Policy sets out exactly what personal data we collect when you open an account with ant888, how we use it, who we share it with, and…

Data Collected at Account OpeningCookie & Tracking DisclosureYour Rights to Access & DeletionRetention Periods ExplainedContact Us for Data Requests

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What Data We Collect and Why

ant888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account, we collect your name, email address, contact number, and the payment method you choose — whether that is Touch 'n Go, GrabPay, Boost or FPX. Transaction records linked to those payment rails are retained to verify deposits and process withdrawals accurately.

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We also collect device identifiers and session logs to detect unauthorised access attempts and keep your account secure. We do not sell your personal data to third parties. Data is shared only with payment processors and our fraud-prevention partners, strictly to fulfil the service. Your information
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is stored on encrypted servers, and access is restricted to authorised personnel only. Use of our platform is subject to local law and available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUEST CHANNELS

Reach Our Privacy Team Directly

If you need to exercise any right under this policy — access, correction, deletion or portability of your personal data — our privacy team is reachable through the channels below.

Live Chat Support Start a live chat session from inside your account dashboard. Our privacy team is available around the clock to log your data request and confirm receipt with a reference number.

Email Privacy Request Send a written request to our privacy inbox. Include your registered account email so we can verify identity before actioning any access, correction or deletion request on your record.

In-Account Help Centre Navigate to the Help Centre from your account menu and select the Data & Privacy category. You can submit a formal request form there and track its status without leaving the platform.

HOW WE PROTECT YOU

Our Data Handling Commitments to You

Every privacy commitment listed here is applied consistently across all ant888 accounts. We review our data handling practices periodically to keep them aligned with applicable law.

Encrypted Data Storage

All account data, including payment method tokens for Touch 'n Go, GrabPay, Boost and FPX, is stored using AES-256 encryption. Only authorised system processes can read stored account records, and no raw card or wallet credentials are retained on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage or withdraw cookie consent at any time through the cookie settings panel accessible in your account footer.

Account Security Practices

Two-step login verification is available for all accounts. We flag unusual login locations automatically and send an email alert if a session is opened from an unrecognised device, giving you the chance to deny access before any account action is taken.

Data Retention Period

We keep your account data for as long as your account remains active and for a period thereafter as required by applicable financial regulations. Once that period expires, data is permanently deleted from our systems unless a legal hold applies.

Your Right to Access

You may request a full copy of the personal data we hold on your account at any time. We will provide a structured, machine-readable export within seven working days of verifying your identity through our standard account-check process.

Third-Party Data Sharing

Personal data is shared only with payment processors handling your Touch 'n Go, GrabPay, Boost or FPX transactions and with fraud-prevention services. We do not share your data with advertisers or sell it to data brokers under any circumstances.

Your Privacy Questions Answered

We have compiled the questions our Malaysian account holders ask most often about this policy. If your question is not covered here, reach our privacy team via live chat or the in-account Help Centre and we will respond within seven working days.

We collect your full name, email address, phone number, date of birth and the payment method you register — such as Touch 'n Go, GrabPay, Boost or FPX. Device identifiers and login session data are also collected for security purposes.

Submit a data access request via live chat or our email privacy inbox. Include your registered account email so we can verify your identity. We will deliver a structured export of your account data within seven working days of verification.

Yes. You may request deletion of your account and associated personal data at any time. We will process the request within seven working days, subject to any retention obligations imposed by applicable financial regulations that require us to keep certain transaction records.

We share data only with the payment processors that handle your Touch 'n Go, GrabPay, Boost and FPX transactions, and with fraud-prevention partners. Your data is never sold to advertisers or provided to unrelated third parties for marketing purposes.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can manage your cookie preferences — including withdrawing analytics consent — through the cookie settings panel in your account footer at any time.

After account closure, we retain your data for the period required by applicable financial and anti-fraud regulations. Once that mandatory period ends, your personal data is permanently and securely deleted from our systems.

Contact our privacy team directly via live chat or the Data & Privacy section in the Help Centre. If you are not satisfied with our response, you may escalate to the relevant data protection authority applicable in your jurisdiction under local law.

How ant888 Handles Your Personal Data

Reach Our Privacy Team Directly

Our Data Handling Commitments to You

Encrypted Data Storage

Cookie Policy

Account Security Practices

Data Retention Period

Your Right to Access

Third-Party Data Sharing

Your Privacy Questions Answered

01 What personal data does ant888 collect when I open an account?

02 How can I request a copy of the data ant888 holds on me?

03 Can I ask ant888 to delete my personal data?

04 Does ant888 share my data with third parties?

05 How does ant888 use cookies and can I opt out?

06 How long does ant888 keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights under this policy have not been respected?

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